Returns/Exhanges:

At EYEsthetics, we prioritize the health and well-being of our customers by offering carefully curated, packaged and delivered eye care and cosmetic products. Your satisfaction is important to us, and we want to ensure that our policies are clear and straightforward.

All Sales Are Final:

Due to the nature of our products and for the safety of our customers, all sales are final. Once a product is purchased, we are unable to offer refunds or returns.

Exchanges for Damaged Products:

If you receive a product that is damaged or defective, we will be happy to exchange it for a replacement. To qualify for an exchange, please contact us with photos of the damages, and once verified, we will promptly send you a replacement.

Environmental Reminder:

As part of our commitment to sustainability, we kindly remind our customers to be mindful of product exchanges. Any exchanged items cannot be resold and will be disposed of properly to ensure safety and hygiene. While we are committed to providing the best customer service, we also strive to minimize waste and environmental impact.

Thank you for your understanding and support in maintaining a responsible approach to both product safety and environmental consciousness.

Regulatory Disclosures:

This product is regulated as a cosmetic and complies with the cosmetic labeling regulations within their respective jurisdictions. Please note that this product is not intended to diagnose, treat, cure or prevent any medical conditions. Always consult a healthcare provider for medical concerns.

Allergen and Irritant Information:

We are committed to providing products that are gentle on the skin. Our Hypochlorous acid facial spray is free from common irritants such as:

• Preservatives
• Sulfates
• Parabens
• Alcohol
• ⁠Fragrances

While our spray is designed to be mild, we still recommend performing a patch test before regular use, especially if you have sensitive skin. Should any irritation or discomfort occur, immediately wash affected area, discontinue use and consult with a healthcare provider.

Safety and Usage Guidelines:

• For external use only
• ⁠Avoid direct contact with the eyes and only spray with eyelid shut completely
• In case of contact, rinse immediately with water and use a lubricating preservative free eye drop for comfort. Consult with a healthcare provider
• Store in a cool, dry place away from direct sunlight
• Keep out of reach of children
• For the best results, follow the usage instructions on the product label

Shipping Restrictions:

EYEsthetics currently only ships within Canada and to the United States. Standard shipping rates and times will vary based on your location.

Privacy Policy and Data Protection:

Your privacy is important to us. EYEsthetics collects personal data, such as your name, email, shipping address, and payment details, only for the purpose of processing your orders. We never share your information with third parties, except those directly involved in order fulfillment.

Contact Us:

For any concerns or to initiate an exchange for a damaged product, please contact our customer service team at info@eyestheticsofficial.